5kbet Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope

Your trust in 5kbet means everything to us. This Privacy Policy ("Policy") explains what information we collect when you use the 5kbet platform, how we use it, who we share it with, and the steps we take to keep it safe.

This 5kbet Privacy Policy applies to our website, mobile app, live chat, email communications, and all services provided through any channel. By opening an account with 5kbet or using any of our services, you are considered to have accepted this policy.

We comply with international data protection laws (including GDPR) and all applicable local regulations. Protecting your privacy is not just a legal obligation for us — it is an ethical responsibility.

2 Information We Collect

5kbet collects various types of information necessary to provide our services. Below is a full list of the data we collect:

We only collect information that is directly necessary to provide our services. Collecting unnecessary personal data goes against our policy.

3 Data Collection Methods

5kbet collects your information through three main methods. Each approach is transparent and based on your consent.

• Information provided directly: Information you provide directly when filling out registration forms, completing KYC verification, contacting support, or responding to surveys.
• Automatically Collected Information: Data collected automatically through cookies, log files, and tracking technologies while using the platform.
• Information received from third parties: Information received from payment processors, KYC verification services, or fraud prevention partners.

4 Purpose of Data Use

5kbet uses your data with full transparency and only for specified purposes. We never use your information for undisclosed purposes under any circumstances. All purposes of use are listed below:

• Account creation & management — for registration, login, and account security.
• Identity verification (KYC) — for fraud prevention and compliance with legal requirements.
• Payment processing — to securely complete deposits and withdrawals.
• Customer Support — to resolve your issues quickly and provide effective assistance.
• Responsible Gaming — monitors gaming behavior to identify potential issues early.
• Platform improvement — to analyze user experience and enhance the quality of our services.
• Relevant promotions — to send you bonuses and offers based on your preferences (you may opt out at any time).
• Legal compliance — to meet the requirements of regulatory authorities.

5kbet never sells your data to advertising networks or shares it with any third party that has no direct relationship with you.

5 Data Retention & Retention Periods

How long we retain your data depends on its type and applicable legal requirements. We never hold data longer than necessary.

Once the retention period expires, your data is automatically deleted or fully anonymized. You may also request early deletion at any time, though we may need to retain certain data if required by legal obligations.

6 Sharing Information with Third Parties

5kbet never sells your data. However, limited information may be shared with trusted partners in certain specific circumstances. In every case, your privacy remains our top priority.

• Payment Processors: Mobile Pay, Nagad, Rocket, and others — only the information necessary to complete transactions.
• KYC Verification Services: Certified verification partners for identity verification.
• Fraud Prevention: Specialized security firms engaged to identify suspicious activity.
• Legal Authority: In response to a court order or a lawful request from a law enforcement agency.
• No data is shared with advertisers or marketing companies.
• No data is shared with unrelated third parties without your consent.

7 Cookie Policy

5kbet uses cookies to enhance your browsing experience and maintain platform security. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions, security tokens — these are essential for the platform to function and cannot be disabled.
• Analytics Cookies: Data on which pages are most visited and where issues occur helps us improve our services.
• Preference Cookies: To remember your language, theme, and other personalization settings.
• Functional Cookies: Stores certain data in cache for a faster experience.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain 5kbet features.

8 Your Rights

Under the 5kbet Privacy Policy, you have a number of important rights. These rights are recognized under international data protection laws. To exercise any of these rights, contact us at support@5kbet.onl.

9 Security Measures

5kbet uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmission is fully encrypted. No one can intercept your information in transit.
• Two-Factor Authentication (2FA): Enable an extra layer of verification to keep your account secure.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Password Hashing: Your password is never stored in plain text — only a strong cryptographic hash is kept.
• Real-Time Monitoring: Our automated system operates 24/7 to detect suspicious activity in real time.
• Data Center Security: Both physical and digital security are ensured at internationally ISO-certified data centers.

10 Children's Privacy

5kbet is an 18+ platform. We do not knowingly collect or process personal information from anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process.

• If a user is identified as a minor, their account will be suspended immediately.
• Any data collected from a minor is deleted immediately.
• If a parent or guardian becomes aware that their child has an account, please contact us immediately.

If you believe a minor is using 5kbet, please notify us at support@5kbet.onl. We will take immediate action.

11 Policy Updates

5kbet may update this Privacy Policy as needed. Changes may be made due to shifts in law, new technologies, or updates to our services.

• You will be notified at least 7 days in advance via your registered email or SMS before any significant changes take effect.
• The date of each update will be clearly stated at the top of the page.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12 Contact

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us. Our Data Protection Team is always here to help.

If you believe your privacy rights have been violated and we have failed to provide a satisfactory resolution, you have the right to file a complaint with the relevant regulatory authority.